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Whitaker-Taylor Insights

Improved and Tailored User Experience of SAP SuccessFactors

Jul 31, 2020 12:00:00 PM / by Anne Zijlmans

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A user-friendly website, app or tool is essential to captivate and bind your customers and employees to you and your organization. Not only is the device gaining attention, User Experience (UX) as a whole is becoming increasingly important. UX is about more than just ease of use. It is about creating an optimal and total experience. Interestingly, one might ask why UX matters so much for employees.

Younger employees who enter the workforce tend to bring higher expectations for UX. Due to consumer applications, their comfort and expectation for platforms that your business provides is much higher. Also, enhanced UX can make working easier for your employees and boost their productivity, as it allows employees to complete tasks in fewer steps and in a more autonomous fashion

For that, and multiple other reasons, SAP has embraced the need for tailored UX and created an SAP UX strategy, aimed at bringing great products to meet users’ expectations of easy-to-use software in the workplace. Their UX within SuccessFactors (SF) is based on how people engage with technology on Web and Mobile devices resulting in the app being flexible, easy, and people-centric – feeling tailored to all your employees.

 

Web and Mobile Platform Experiences

SAP SF’s UX is consistent on both Web and Mobile platforms – and across solutions. You can access everything you need from a single interface, and easily pick up where you left off on a different device. In addition to this, it has a very personal touch and feeling, making it very user-friendly. With one push of  the button on whatever device you are using, it provides you with the information that you need.

  • Intuitive, consumer-grade UX
  • Adaptable to different personas
  • Clean and simple login
  • Quick start with homepage tiles
  • Easy search functionality
  • Continuous UX across solutions

A more concrete example with regards to consistency and UUX5X across solutions is Time Off feature within Employee Central. You can perform similar Time Off related tasks on your mobile device as you would on a laptop, and this flexibility has several advantages. For example, when an employee wants to ask for sick leave, vacation, or any other type of time off, this can always be done with a simple click on your mobile device. Just like on your desktop, you can look at team’s calendar to see who else is absent or you can cancel unapproved time off requests. Being able to request time off from your mobile device, and its consistency with web platforms, increases the employee experience by being faster, simpler providing real-time insight, no matter where you are or what device you are using. 

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The smooth transition and consistent UX between devices is supported by SAP’s official design language called SAP Fiori.

 

SAP UX Fiori Design

SAP Fiori is the official design language of SAP SF and allows an innovative experience for both creators and users. SAP Fiori is an intelligent design for enterprise software that brings great user experience, creates significant business value, and simplifies doing business with SAP SF. UX is enhanced through SAP Fiori and is role-based, delightful, coherent, simple, and adaptive. Moreover, the modern UX design principle provides a personalized, responsive and simple user interface for SAP SF on any device.

  • Role-based interface and single sign-on
  • Responsive design for desktops and mobile
  • Simple, obvious, and easy-to-use

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Tailored User Experience

With the reinvented SAP SF UX, it’s all about engagement and returning value to your employees by making the end users feel that they are in the center and providing different types of next-generation technology, such as machine learning, artificial intelligence and chatbots. Machine learning, for example, provides data based on an employees’ history. In this way, you empower your people with an intuitive user interface that is personalized for each employee.

 

If you would like more information on how SAP SuccessFactors is improving its User Experience and how this can maximize the employee and customer experience for your business, please feel free to contact us at info@whitakertaylor.com.

 

Anne Zijlmans
Written by: Anne Zijlmans